For restaurants and hotels
The phone rings hardest when nobody has a free hand.
Seven o'clock on a Saturday, the pass is full and the phone is ringing. Whoever picks it up stops doing the job they were paid to do, and the table on the other end books somewhere else anyway.
from $1,000 to build. Telephony and compute at cost, on your own accounts.
The calls you are losing
These are the ones that do not call back
- The Saturday service calls that ring out and never appear in any report
- The table of twelve with an allergy, rushed at the pass by a server
- The direct room inquiry that gives up and books through an OTA at commission
You lose covers you never find out about. Nobody logs a booking call that rang out during service, so the gap never shows up in your numbers.
The calls worth the most, large groups, private events and allergies, are the ones most likely to be taken badly at the busiest moment.
For a hotel, every unanswered call is a room sold at somebody else's commission instead of direct at your rate.
What it handles
Scripted for restaurants and hotels
- Takes reservations into your booking system with covers, time, allergies and the notes the floor actually reads
- Answers the same five questions all night: parking, corkage, dogs, children, whether you have anything at eight
- Runs as overflow if you want it, picking up only what your team could not, so nothing changes for the callers you already reach
- Calls tomorrow's bookings to confirm, so a no-show table is released while it can still be resold
- Takes direct room inquiries with dates, occupancy and rate, and hands anything involving a deposit to a person
Where it stops
It does not take card details and it does not read them back. Deposits, group contracts and any complaint go to a human every time, without exception.
A call, start to finish
What the caller hears, and what you get afterwards
Saturday, 7:48pm, mid-service. Nobody on the floor is free.
- AgentGood evening, The Ferry House. I am the restaurant's automated assistant. Can I help with a booking?
- CallerDo you have a table for nine next Friday, around eight?
- AgentWe have 8:15 for nine on Friday. Would that work?
- CallerYes. One of the party has a severe nut allergy.
- AgentThank you, I am recording that on the booking so the kitchen sees it before service. I am not able to tell you which dishes are safe, so the team will go through the menu with you on the night.
- CallerPerfect.
- AgentBooked for nine at 8:15 next Friday, with the allergy flagged. You will get a text confirmation in a moment.
What the business gets
Nine covers that would otherwise have rung out during service, with the allergy recorded in writing rather than remembered by whoever picked up. Nobody left the pass.
Sample script on a fictional business. Yours is written around your own calls.
Self-hosted
Your guest list, and the card data it should never touch
Hospitality has no HIPAA. It has a card terminal and a guest list, and both are worth stealing. Put your phone through a hosted service and your guest names, numbers and stay history sit in a vendor database that also holds the restaurant across the street.
Self-hosted keeps the guest list where it belongs, which is with you. And the agent is scoped so it never touches a card number in the first place, which is a cleaner answer than a compliance claim.
- Guest names, numbers and history stay on your infrastructure
- Your guest data is not pooled into a vendor's marketing database
- The agent is never given card details. Deposits go to a person, or to a payment link the guest opens themselves
- Recordings retained on your terms and deletable
We keep the agent out of card data entirely rather than claim a PCI scope we would then have to defend. If you need deposits taken on the phone, that stays with a human.
See self-hosted and hosted compared row by row, including the two places hosted wins.
What it plugs into
It writes into the system you already run
Restaurants
OpenTable, Resy, SevenRooms, Tock
Hotels
Mews, Cloudbeds, SiteMinder
Messaging
SMS confirmation and payment links
Where a system has a usable API we connect to it. Where it does not, we tell you that before you commit rather than after. How we build them.
Outbound, once inbound is settled
The calls nobody gets around to making
- Confirmation calls that release no-show tables in time to resell them
- Waitlist callbacks the moment a table frees up
- Follow-up on private event inquiries
Outbound calling is regulated in most places. We build the consent rules and the calling windows to your jurisdiction before it dials anyone.
Start with the audit
Find out what your phone is actually losing
Send us a month of call data. We will tell you what rang out, what it is plausibly worth, and whether this is worth building for you.
Questions from restaurants and hotels
Will it annoy regulars who expect to speak to us?
Set it to overflow. Your phone rings for your team first, and the agent picks up only what would otherwise ring out. Every regular you would have reached still reaches you.
Can it take a deposit for a large booking?
It takes everything except the card. Group size, date, menu choice, contact details, then it texts a payment link or passes the call to a person. We keep it away from card details on purpose.
What does it do about allergies?
It records them in the booking exactly as the guest said them, and flags the booking for a human to read before service. It will not tell a guest whether a dish is safe. That answer comes from your kitchen.
What does self-hosted mean in practice?
The agent runs on infrastructure you control, which for most businesses is a cloud account in your own name rather than a server in your building. The call audio, the transcripts and the customer details sit on your systems rather than on a platform vendor's, so you can audit where everything is and delete it yourself.
What does it cost?
from $1,000 to build and deploy. That is the build: scripting, integration, deployment and testing on your infrastructure. After that you pay your telephony and compute providers directly on your own accounts, so there is no per-minute margin sitting between you and your own phone line. We show you what a month costs at your call volume before you commit.
Will it replace our receptionist?
That is not usually what happens or what we would suggest. It runs as overflow, taking the calls that would otherwise ring out: after hours, during the rush, and when everyone is already on the phone. The people who answer today keep answering, with fewer interruptions and a shorter callback list.
Not quite your line of work?
The build is the same. The scripts and the rules about what it must never say are not.
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Stop losing the call to whoever answers first
It runs beside your existing phone system first, so nothing changes for the callers you already reach. You switch more of the line over when the transcripts convince you.