Seven signs your website is quietly losing you money

A website almost never breaks in a way you would notice. It keeps loading, it keeps looking the way it did at launch, and it quietly stops doing its job. The business owner concludes that the internet does not work for their trade. Usually one of the following is true instead.

1. Your contact form is not sending anything

Start here, because it is the most expensive fault and the most common. Forms break for boring reasons: an email host tightens its spam rules, a plugin updates, a domain changes, the address it forwards to belongs to someone who left. Nothing tells you. Enquiries simply stop, and it looks like a slow month.

The test: send yourself a message through your own form from an email address that has nothing to do with your business, then check the inbox and the spam folder. Do this every month. Genuinely, put it in the calendar.

2. Nobody can tell what you do in five seconds

Open your home page and read only what appears before you scroll. Can a stranger tell what you sell, who it is for and roughly where you are? A headline reading 'Welcome to our website' or 'Excellence since 2009' answers none of those.

The test: show it to someone outside your industry for five seconds, then take the screen away and ask what the business does. Their answer is what your site says, regardless of what you intended it to say.

3. Your phone number is not tappable

Most visitors to a local business site are on a phone, and a good share of them want to call rather than type. If your number is text or, worse, part of an image, they have to memorise it and switch apps. Many will not bother, and you will never know they were there.

The test: open your site on your phone and tap the number. If it does not start a call, that is a fix worth making today.

4. One page is doing the work of ten

A services page listing everything you offer as bullet points cannot rank for any of them. Someone searching for a specific job wants a page about that job, with your prices, your photos and your answers. A competitor who wrote that page will take the enquiry.

The test: search for your main service plus your town. If you are not on the first page, look at who is. They almost certainly have a dedicated page for it. We wrote about this in why one page cannot rank for ten services.

5. There is no proof anywhere

Reviews, real photos of real work, named clients, before and after shots, accreditations. A site with none of these asks a stranger to trust a claim with nothing behind it.

They are reading reviews with or without your permission. The only question is whether they read them on your site, where you also get to show the work, or somewhere else where a competitor is one tap away.

6. You cannot tell which marketing is working

If someone asks which channel produced your last ten customers and you have to guess, you are spending money blind. Call tracking, form tracking and a correctly configured analytics setup turn that guess into a number, and the number is usually surprising.

The test: open your analytics and try to find how many enquiries came from your site last month. If you cannot answer within two minutes, tracking is not set up properly.

7. It looks like it was built years ago

This is the softest signal and it still costs you. Tiny text, a layout that does not fit a phone screen, stock photography of people in headsets, a copyright year that stopped updating in 2021. None of that means your work is bad, but visitors use it as a proxy for whether you are still trading and still care.

If you would rather have someone else look, send us your URL on WhatsApp. We will go through this list on your actual site and tell you what we find, including when the answer is that it is working fine and you should spend the money elsewhere.